miscommunication

A guy came in and asked if we give military discounts. We do, so he sat in my chair. He wanted a military fade, 0 to 2, but not high and tight. I clarified where he wanted the fade to start, touching his head as I listed off each clipper guard. When I said #2 guard, which is the longest point of his fade (1/4 inch), I grabbed the whole top of his head and said “and the number 2 up here?” He agreed. He did not say anything else about the top.

So I started off shaving his hair, which was probably about 4 inches long. After I’d already done a few strokes (far beyond the point of no return) he said “Oh – I didn’t want you to touch the top at all.” I stopped. “But you said military fade with a 2 on top…” He insisted that he hadn’t, and that to him a fade just means the sides. I didn’t want to argue, so I didn’t mention how I repeated it back to him indicating the 2 on top. I apologized profusely and continued on with the cut.

Needless to say, he didn’t leave a tip. But hopefully he (and I) learned a valuable lesson in communication.

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